Wild Apple General Store Refund Policy

Finding a store that treats you like a neighbor instead of a transaction number is rare, so the Wild Apple General Store keeps things straightforward. Our 30-Day Refund & Exchange Policy is designed to be as sturdy as a well-made shovel—no hidden trapdoors, just fair rules.

The 30-Day "Change of Heart" Window

You have 30 days from the date of purchase (or the date your package arrived) to decide if that item is truly "the one." Whether the color clashes with your garden shed or you realized you already have three pairs of sheepskin gloves, you’re covered. We want you to love your purchase. To be eligible, items must be:

Unused and in the same condition as received.
In the original packaging with all tags attached.

2. Hand Crafted & Custom Items

Unique Variations: As noted in our Handcrafted Disclaimer, minor artisanal variations are not considered defects.
Custom Orders: Personalized, engraved, or made-to-order crafts are Final Sale. These cannot be returned or exchanged unless they arrive damaged or defective.

3. Damages and Issues (The "48-Hour" Rule)

Please inspect your order upon arrival. If an item is defective, damaged, or you receive the wrong thing:

Contact us at hello@wildapplegeneralstore within 48 hours of delivery.
Include your order number and clear photos of the damage and the packaging.
We will evaluate the issue and, if approved, send a replacement or issue a refund at no cost to you.

4. Dropshipped Items

Items shipped directly from our global partners are subject to the same 30-day window. However:

Return Shipping: Customers are responsible for paying their own shipping costs for returning non-defective items.
Restocking Fees: We reserve the right to charge a 10% restocking fee for dropshipped returns to cover international processing. (but probably won't)

5. Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

Perishable goods (like food or plants).
Personal care products (like soaps or balms).
Sale items or gift cards.

6. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection. If approved:

Your refund will be processed back to your original payment method.
Please allow 5–10 business days for the credit to appear on your statement.