Wild Apple General Store Shipping Policy

Welcome to Wild Apple General Store! We are proud to offer a unique mix of lovingly handcrafted items made right here by us, alongside carefully curated goods shipped directly from our trusted partners.

Because our items travel from different places, our shipping process looks a little different than a traditional store. Please take a moment to read through how we get your goodies safely to your doorstep.

1. Upfront Shipping Costs

No surprises at checkout! Because our items vary in size, weight, and origin, all shipping costs are displayed upfront right on each individual product’s page. You will know exactly what shipping costs before you ever add an item to your cart.

2. Processing & Delivery Times

Because we balance handmade creations with curated goods, processing times depend on what you are ordering:

Handcrafted Items: These pieces take a little extra love and time to prepare. Please allow [e.g., 3–5 business days] for us to hand-pack your item before it ships.

Curated & Drop-Shipped Items: These ship directly from our suppliers. Processing typically takes [e.g., 2–4 business days] before the item is handed over to the carrier.

Estimated delivery windows will be provided at checkout or on the product page. Please note that shipping times are estimates and can vary based on carrier delays.

3. Multiple Packages (Split Shipping)

If you order a mix of handcrafted items and curated goods, your order will likely arrive in separate packages on different days.

📦 Why? Our hand crafted goods ship directly from us, while our curated items ship directly from our various fulfillment partners. Don't panic if only half your order arrives at first—the rest is safely on its way!

4. Tracking Your Order

We want you to be able to follow your package’s journey:

Handmade Items: Because these pieces are extra special, a tracking number will always be provided via email the moment they ship.

All Other Purchases: For our curated goods, we will pass along a tracking number whenever it is available from our fulfillment partners.

5. Where We Ship

We currently ship to only within Canada.

Please note: Customers are responsible for any customs, duties, or local taxes applied to their order upon arrival.

6. Incorrect Addresses & Delivery Issues

Please double-check your shipping address at checkout! We cannot be held responsible for items shipped to an incorrect address provided by the buyer. If you notice a mistake, contact us immediately at hello@wildapplegeneralstore.ca. If the order has already been processed or shipped, we unfortunately cannot alter the delivery.

Got Questions?

If you have any questions about where your package is or how shipping is calculated for a specific item, please drop us a line at hello@wildapplegeneralstore.ca or use the contact form at the bottom of our FAQ page. We're always happy to help!